Refund and Returns Policy
Refund and Returns Policy
We want you to be satisfied with your purchase.
Eligible products purchased from our website may be returned within 30 days of delivery.
Return Conditions
To be eligible for a return, products should generally:
- Be unused
- Be in original condition
- Include original packaging where applicable
- Include tags, accessories, or other original components where applicable
- Not show signs of misuse or damage
Non-Returnable Items
Certain products may not be eligible for return, including:
- Final sale items
- Used or damaged products
- Products damaged through misuse
- Personalized or customized products, unless defective or incorrect
Return Shipping
If the return is due to our error, such as receiving an incorrect or defective product, we will provide appropriate return instructions.
For other eligible returns, the customer may be responsible for return shipping costs.
Refunds
Once we receive and inspect an approved return, refunds are generally processed within 5–7 business days.
Refunds are issued to the original payment method.
Your financial institution or payment provider may require an additional 3–10 business days for the refund to appear in your account.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number and photographs of the product and packaging when possible.