Cancellation Policy
Cancellation Policy
We understand that sometimes you may need to cancel an order.
Cancellation Requests
Please contact us as soon as possible if you need to cancel your order.
Cancellation requests can only be guaranteed if the order has not yet been processed or shipped.
Orders Already Processed
Once an order has entered processing or has been shipped, we may be unable to cancel it.
In this situation, you may need to receive the order and request a return in accordance with our Refund and Returns Policy.
Refund After Cancellation
If your cancellation request is approved before processing, the applicable refund will be issued to the original payment method.
Refund processing generally takes 5–7 business days, while your payment provider may require additional time to make the funds available.
How to Request a Cancellation
Please contact Customer Service and provide:
- Order number
- Customer name
- Email address used for the order
- Reason for cancellation
We will review your request and confirm whether the order can be canceled.
